Refund Policy
Last Updated: November 9, 2025
This Refund Policy outlines the terms and conditions under which Quyntheriloa ("we," "us," or "our") processes refund requests for services and subscriptions purchased through our platform at quyntheriloa.com. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms set out in this policy.
1. General Principles
We are committed to providing high-quality educational content and a satisfactory learning experience. We evaluate all refund requests fairly and in accordance with the terms described in this policy. Refunds are not automatically guaranteed and are subject to the conditions outlined below.
2. Eligibility for Refunds
2.1 Standard Refund Window
You may be eligible for a full refund if you submit your request within 14 calendar days of the original purchase date, provided that:
- You have accessed no more than 20% of the course or programme content.
- You have not downloaded any course materials, certificates, or supplementary resources.
- Your account remains in good standing with no violations of our Terms of Service.
- The request is submitted through our official support channel at support@quyntheriloa.com.
2.2 Non-Refundable Circumstances
Refunds will not be issued in the following circumstances:
- The refund request is submitted after the 14-day refund window has elapsed.
- More than 20% of the purchased course or programme content has been accessed or consumed.
- Course completion certificates or downloadable materials have been issued or downloaded.
- The purchase was made as part of a promotional offer, bundle, or discount where refund eligibility was explicitly excluded.
- The account has been suspended or terminated due to a breach of our Terms of Service or Acceptable Use Policy.
- The service has been fully delivered or the event has already taken place (e.g., live sessions or webinars).
2.3 Subscription-Based Services
For recurring subscription plans:
- You may cancel your subscription at any time through your account settings or by contacting our support team.
- Cancellation takes effect at the end of the current billing cycle. You will retain access to content until the cycle concludes.
- Partial refunds for unused portions of an active subscription period are not provided unless required by applicable law.
- If you believe you were charged in error, contact us within 7 days of the charge and we will investigate promptly.
3. How to Request a Refund
To submit a refund request, please follow these steps:
- Send an email to support@quyntheriloa.com with the subject line: Refund Request — [Your Order Reference].
- Include your full name, registered email address, order or transaction reference number, and the reason for your request.
- Our support team will acknowledge your request within 2 business days.
- We will review your request and notify you of the outcome within 7 business days of receipt.
If your refund is approved, the amount will be returned to your original payment method. Processing times may vary depending on your bank or payment provider and may take between 5 and 14 business days to reflect on your statement.
4. Technical Issues and Service Failures
If you experience technical difficulties that prevent you from accessing purchased content, we encourage you to contact our support team before requesting a refund. We will make every reasonable effort to resolve the issue promptly.
If a technical issue is confirmed to be on our end and cannot be resolved within a reasonable time, you may be eligible for a full or partial refund regardless of the standard refund window, at our discretion.
5. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to:
- Suspend or terminate access to your account pending resolution of the dispute.
- Provide transaction evidence to the relevant payment provider to contest unwarranted chargebacks.
- Decline future purchases from the associated account or payment method.
We strongly encourage you to contact us directly at support@quyntheriloa.com to resolve any billing concerns before raising a dispute with your payment provider.
6. Promotional Purchases and Gift Access
Purchases made at a promotional or discounted rate may be subject to modified refund terms. Any promotional offer that restricts refund eligibility will be clearly communicated at the time of purchase. Gift access codes and vouchers are non-refundable once redeemed.
7. Modifications to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be published on this page with a revised "Last Updated" date. Continued use of our services following any such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.
8. Contact Us
If you have any questions about this Refund Policy or wish to discuss a specific transaction, please reach out to us:
- Email: support@quyntheriloa.com
- Phone: +27414843986
- Mailing Address: 8169 Guinea Fowl St, Emaphupheni, Benoni, South Africa
- Website: www.quyntheriloa.com